24bd9's Privacy Policy
Your personal information is of the utmost importance to us. This policy describes how 24bd9 collects, stores, and protects your information, and what rights you have.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the 24bd9 platform. When you visit our website, open an account, or use any of our services, you acknowledge that you have read and understood the terms of this Policy.
Purpose of This Policy
24bd9 believes that personal privacy is a fundamental right. We are committed to managing your information transparently. The goal of this Policy is to inform you — what information we collect, why we collect it, how we use it, and how you can maintain control over that information.
Who This Policy Applies To
This Policy applies to all individuals who:
- Browse or use the 24bd9 website
- Register an account on our platform
- Use our gaming or sports betting services
- Contact our customer support team
- Participate in any of our promotional activities
What Information We Collect
24bd9 collects only the information necessary to provide our services. We never collect unnecessary personal information.
Identity Information
When you create an account on our platform, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial Information
To process transactions, we collect:
- Deposit and withdrawal transaction history
- bKash, Nagad, or Rocket account numbers (partial, for verification purposes)
- Bank account details (where applicable)
- Transaction amounts and timestamps
Full payment card or account details are not stored on our servers.
Technical & Device Information
To improve the quality of our services, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Device identification information
- Session duration and pages visited
- Referral source
Gaming Activity Information
To ensure the security and fairness of the platform, we record:
- Play history and results
- Bet amounts and timestamps
- Win and loss records
- Bonus usage history
- Account settings and preferences
Cookies & Similar Technologies
The 24bd9 website uses cookies and similar tracking technologies. These technologies help keep our platform functioning properly and personalize your experience.
What Are Cookies?
Cookies are small text files stored in your browser. They help websites remember information from your previous visits — such as your login status, preferred language, and other settings.
Types of Cookies We Use
- Essential Cookies: Required for the core functionality of the platform — login sessions, security tokens, and payment processing.
- Functional Cookies: Used to remember your preferences — such as language preference and display settings.
- Analytics Cookies: Used to understand platform usage patterns, which helps us improve our services.
- Security Cookies: Used for fraud detection and account protection.
Cookie Controls
You can control or disable most cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some core features of the platform from working properly.
How Your Information Is Used
24bd9 uses your information only for specific, legitimate, and clearly defined purposes. We never sell your information to third parties under any circumstances.
Service Delivery & Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Distributing bonuses and rewards
- Providing VIP program benefits
- Ensuring customer support services
Security & Protection
- Verifying account ownership
- Detecting fraud and suspicious activity
- Preventing unauthorized access
- Managing anti-money laundering processes
- Controlling access by minors
Service Improvement
- Analyzing platform performance
- Improving user experience
- Planning the addition of new features and games
- Identifying and resolving technical issues
Communications
- Sending important account updates and notices
- Sending security alerts
- Responding to customer support requests
- Sending promotional messages with your consent
Sharing Information with Third Parties
24bd9 never sells your personal information for commercial purposes. Information is shared only in the limited and necessary circumstances described below.
Service Provider Partners
We work with trusted third parties that assist us in delivering our services — such as payment processors (bKash, Nagad, Rocket, and banks), game software providers, and technology infrastructure suppliers. Only the information necessary for them to perform their specific tasks is shared with these partners, and they are required to comply with our privacy standards.
Legal Obligations
In the following circumstances, we may be required to disclose information to legal authorities:
- To comply with court orders or government directives
- To assist in investigations into financial crimes or fraud
- To comply with anti-money laundering regulations
- To fulfill legal obligations related to national security
What We Never Do
- We do not sell your information to advertisers
- We do not share your information with unrelated third parties
- We do not use your information for marketing purposes without your consent
- We do not exchange user data with other gambling operators
Data Security Measures
24bd9 applies industry-standard security measures to protect your information. Our technical and administrative safeguards protect your personal information from unauthorized access, modification, or disclosure.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Access Controls
Staff access to data is restricted and follows a strict permission-based system.
Secure Storage
Sensitive information is stored in encrypted databases and backed up regularly.
Our Responsibility in Case of a Security Breach
In the event of a data breach, 24bd9 will notify affected users as quickly as possible. We will take immediate steps to minimize harm and to ensure such an incident does not occur again.
Data Retention Period
Active Accounts
We retain your information for as long as your account remains active. This information is needed to provide our services, maintain your transaction history, and meet legal requirements.
After Account Closure
Even after your account is closed, we retain certain information for a defined period due to legal obligations. This includes:
- Financial transaction records — for the period required under financial regulations
- Identity verification documents — in accordance with regulatory authority guidelines
- Responsible gaming records — history of self-exclusions or limit settings
Information that is no longer needed beyond legal obligations is securely deleted or anonymized.
Your Data Rights
24bd9 believes that you should have control over your own information. Your key rights are described below.
Right of Access
You can find out at any time what information we hold about you. You can request this information by logging into your account settings or by contacting our support team.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected. Ensuring accurate information helps us maintain the quality of our service.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.
Right to Portability
You can request a copy of your personal information in a structured, readable format. This allows you to transfer your information elsewhere.
Right to Object
You can object to the processing of your information for specific purposes — particularly in the case of direct marketing. We will respect your objection and take appropriate action.
Right to Restrict Processing
In some circumstances you can request that the processing of your information be restricted, such as when the accuracy of the information is disputed or the processing is unlawful.
Contact Us to Exercise Your Rights
To exercise any of the rights above, please contact our support team. We will process your request within a reasonable time and keep you informed.
Responsible Gaming & Use of Information
Use of Information for Your Protection
24bd9 uses information about your gaming activity to ensure responsible gaming. If our system detects that a user's behaviour may indicate problematic gaming, we may reach out to offer support.
Detailed information on self-exclusion and setting limits is available on our Responsible Gaming page. This protective framework keeps your information secure.
Changes to This Policy
Update Process
24bd9 may review and update this privacy policy from time to time. For any significant changes, we will:
- Update the revision date on this page
- Notify registered users by email (for material changes)
- Display a notice on the platform before the changes take effect
Continuing to use our service after changes have been made will be considered your acceptance of the revised policy. We therefore recommend visiting this page regularly.
Privacy Contact
If you have any questions or concerns about this privacy policy, or wish to submit a request to exercise your rights, please get in touch with us.
Contact the Privacy Team
Live Chat: Active 24/7 — log in to the site and start chatting directly
Email: [email protected]
Support is available in both Bengali and English. We process your privacy-related requests on a priority basis.
Related Policies
Visit the pages below to learn more about our complete policy framework:
- Terms & Conditions — Complete rules for using the platform
- Responsible Gaming — Safe gaming guidelines and support
- About Us — Details about the 24bd9 platform
- FAQ — Answers to common questions